Commercial Janitorial and Facility Services in Boston, MA

Most buildings run a mechanical contractor, a plumber, an electrician, a cleaning company and a grounds crew. That's five vendors on five contracts, and you end up doing a lot of refereeing when something fails at the seam between two of them. The chiller goes down and the mechanical contractor says it's an electrical fault. The electrician says the unit was never commissioned properly. Nobody owns the outcome, and the building sits warm while you mediate.

Syntegra self-performs all of it. You sign one contract and call one number. Whatever trade the problem turns out to be, the same company answers for the result. Buyers call this integrated facilities management (IFM), and we deliver it with our own crews instead of a network of subcontractors.

What is integrated facilities management? Our 3-minute explainer.

Do you self-perform, or subcontract?

We self-perform. Our HVAC technicians, plumbers, electricians and janitorial crews are our own W-2 employees, not a broker network assembled per job. That matters on the third call-back for the same fault, when the person walking in already knows the building. We subcontract only specialty scopes outside the trades we self-perform, and we tell you when we do.

Who actually does the work?

Our own people. HVAC technicians, plumbers, electricians and janitorial crews are Syntegra W-2 employees. Our plumbers and electricians are licensed. Syntegra Mechanical LLC holds the Massachusetts plumbing and electrical licenses they work under. HVAC technicians are trained W-2 employees, and many are factory-trained. The janitorial crews are trained and supervised in-house. They are not a broker network assembled per job. We can scale for a shutdown or a turnaround without lowering the bar on who walks into your building. Specialty scopes outside the trades we self-perform are the only work we subcontract, and we tell you when that happens.

Can you work under prevailing wage or a project labor agreement?

Yes. Syntegra is a signatory contractor and staffs to the requirements of public, prevailing-wage and project labor agreement work. Tell us the requirement on your project and we will confirm how we would staff it.

What we run today

Over the last 17 months Syntegra completed 7,607 jobs and
served 518 customers at 1,285 service locations,
under 163 active service agreements, in
115 communities across MA, NH and RI.

Two different figures get quoted for response time, so here are both, with their denominators:

• Reactive service calls: 6,816 logged in that window. Of the
  5,792 we could time from request to first scheduled appointment, 77%
  were scheduled within 24 hours and 44% within 4 hours (median 11.7 hours).
• All scheduled work: 8,229 jobs with a scheduled appointment logged in
  that window, across every trade and priority, including planned and contract work. Of the
  7,015 we could time from request to first scheduled appointment, 71%
  were scheduled within 24 hours and 39% within 4 hours (median 15.6 hours).

Company operating data through October 18, 2026, taken directly from our service-management system and refreshed automatically. Response figures measure the time from a request being logged to the first scheduled on-site appointment: scheduling responsiveness, not arrival time. This is historical performance, not a service-level guarantee; your contracted response times are whatever your agreement says.

What we do

Syntegra covers:

• Commercial janitorial: day porters, night cleaning, and cleanroom-capable protocols under your SOPs.
• Floor care: carpet extraction, VCT strip and wax, burnishing, and hard-surface restoration.
• Commercial plumbing: licensed plumbers for fixtures, repiping, backflow assembly repairs (certified testing coordinated), grease traps and lab/process plumbing.
• Commercial electrical: licensed electricians for service, panels, switchgear, standby power and lighting retrofits.
• Commercial HVAC: rooftop units, chillers, boilers and air handlers; preventive maintenance and 24/7 repair.
• Facilities maintenance: planned programs plus 24/7 response for floods, chiller and boiler failures and MEP faults.
• Grounds and snow: small-property grounds care (lawn cutting and trimming, light mulching in beds, entrance and walkway tidy-ups), parking lot sweeping and sidewalk snow and ice service.
• Commercial painting: interior repaint and touch-up, scheduled around occupancy; ask the office about exterior and full-building repaints.
• Fractional facilities leadership: interim coverage when a full-time hire is not justified yet.

A full list is on our services page.

Regulated and critical environments

A meaningful share of our work is in buildings where the cleaning is part of the compliance record. In cGMP and GLP environments we clean and document under the customer's own approved procedures, through established Quality Agreements. That work covers cleanroom janitorial, gowning rooms, glass wash and autoclave support, media prep areas and bio-waste handling. Cleanroom classification is stated to current ISO 14644 classes rather than the retired FED-STD-209E scale.

In data centers, our services support N, N+1, N+2, 2N and 2N+1 redundancy topologies. We plan each job around concurrent maintainability so servicing one path doesn't put the load at risk.

We also maintain sports and leisure facilities across Massachusetts, including inflatable dome structures. We service the mechanical systems that keep a dome inflated: air handling, pressurization and their controls, with 24/7 monitoring of the air structure.

How fast do you respond to an emergency?

We answer 24 hours a day, every day, for floods, chiller and boiler failures, water heater failures and MEP faults. Because we self-perform, the person dispatched is a Syntegra employee with access to the building's service history, not whoever a call center could reach.

What certifications do you hold?

Syntegra is a participant in the Massachusetts Supplier Diversity Office Small Business Purchasing Program. It is also a minority-owned business, which describes ownership and is not a certification. Syntegra Mechanical LLC holds Massachusetts Plumbing Corporation license 5024-PL-C and Massachusetts Electrical Business license 8730-EL-A1. We are a member of the Greater Boston Plumbing Contractors Association, and have held commercial facility contracts continuously since 1999.

Where do you work?

Greater Boston and the surrounding suburbs, from our facility at 116 Robbins Street in Waltham. That includes Boston, Cambridge, Somerville, Newton, Waltham, Woburn, Burlington, Lexington, Quincy, Needham, Dedham, Framingham, Marlborough, Andover and Devens. We serve life science and healthcare buildings, commercial offices, schools and universities, government facilities, retail and banking, and multi-residential properties.